Terms, Shipping and Returns

Price and Payment
At Lars Rank Keramiks web shop you can pay with the following credit cards: MasterCard, Visa, Visa Dankort, American Express, Discover and Paypal. All prices are in DKK (Danish kroner) and include VAT.
Here is a guide to the payment: when checking out, you are directed to Paypal to enter your card details, or pay directly from your Paypal account. After entering your details you will be directed back to www.rank.dk to view the shipping charge and then submitting the payment. The amount is drawn from your account when goods are shipped from rank.dk. There can never be deducted an amount greater than what you have approved with your purchase.
You can also pay by a bank transfer or by MobilePay (You need a Danish phone number use it). If you choose these methods of payment you will get the account details for the transfer after you have approved your purchase. The information will also be in the order confirmation you will recieve by email. Your item will be shipped once the money has gone into my account. ATTENTION! Bank transfer is not covered by the opposition procedure.

Shipping

It is free of charge to pick up your order at my studio. There are open for pick ups by apointment at the monment Monday to Friday due to renovation. We are closed on Sundays and public holidays. The address is: MADE HERE!, Wildersgade 23A, 1408 Copenhagen K.

Denmark:

Delivery to a package store by Dao365 costs 39 DKK. Delivery to your home address costs 70 DKK. There is free delivery in Denmark on orders of more than 500 DKK

Europe:
Delivery to the European countries will be operated by UPS, GLS or Post Nord. If your order has a value of more than a 1000 DKK the shipping is free, for smaller orders the shipping cost is 90.00 DKK.

For the rest of the world:
For the rest of the world shipping is 150.00 DKK for all orders.

Delivery
If the item is in stock your order will be sent within 2 business days. But we will do our best to ship it as fast as possible. If the delivery for some reason will take longer you will be contacted by e-mail.

Not Shipping To Your Country?
Send an email to lars@rank.dk telling us where you are, and we will do our best to fulfil your order.

Cancellations
You may cancel your order at any time providing your goods have not already been despatched. To cancel your order email lars@rank.dk quoting your name and the order reference number. If the goods have been despatched then please follow the returns policy as detailed below.

Returns
You must within 14 days of receipt of your order notify us that you wish to cancel your purchase. Notification shall be given by mail, phone or the like. In your message, make us clearly aware that you want to tap your right. You can also choose to use our standard withdrawal form and send with return. You find it enclosed with your order confirmation or HERE. Do you regret your purchase, or part of the purchase, send goods to: Lars Rank Keramik, MADE HERE!, Wildersgade 23A, 1408 Copenhagen K, Denmark together with a copy of your receipt. The amount will be refunded excluding shipping costs once the item is received. Items can only be returned if they are not damaged and has not been used.

The cancellation period will expire 14 days after the day you:

1) receive your product

2) get the last good physical possession when it comes to an agreement on several goods that have been ordered in one order and delivered separately 

Your order must be returned to us without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You bear the direct cost of returning the goods. You bear the risk for the goods from the time of delivery till it’s return to us. And you are responsible for ensuring that the goods are packaged securely. Note! We do not accept packages sent. COD (Cash On Delivery).

Christmas shopping
All orders placed in November and December will be considered as Christmas shopping and these orders can be exchanged through to January 7.


The condition of the goods, when you send it back
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words - you can test the product in the same way as if you tried it in a physical store. If the product is tested beyond what is described above, we consider it as used, which means that you only get part or none of the purchase amount back, depending on the product's commercial value ifyou wish to cancel your purchase. To receive the full amount in returned for your purchase. You may do all the same things as you can in a physical store. You must test the product, but do not take it in actual use.

Refund of the purchase amount
If you regret your purchase, you will of course get the amount you have paid us back. In case of an impairment that you are liable to be deducted from the purchase. If you use your right of cancellation, we will refund all payments received from you, including shipping costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any case within 14 days from the date we receive notice of your decision to withdraw from this contract. We carry out such reimbursement using the same method of payment that you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the product.

Damaged Goods
When you shop at Rank.dk you have 24 month warranty. I will replace or repair the goods that are damaged during shippingor defective due to manufacturing defects. If the item is damaged due to daily use or normal wear and tear, this is at your own risk. But I will be happy to help with repairs.
How soon should I advertise?
You must complain within "reasonable time" after you have discovered the defect in the product. If you advertise within two months after the defect is discovered, the claim is always timely.
We need the following information when sending items to us:
When you return the product, please state what the problem is as detailed as possible. Note We do not accept packages sent COD. Remember that the product must always be returned in protective packaging, and get a receipt for shipment so that we can reimburse your shipping costs. .

What do we do with your personal information (privacy policy)
When you shop on Rank.dk we need the following information:

  • Name
  • Address
  • Phone number
  • E-mail address

We register your personal information for the purpose of delivering goods to you. Personal information registered with Rank.dk and kept for five years, after which the data will be deleted. When collecting personal information through our website, we ensure that it is always done with your explicit consent, so that you are informed of exactly what information is collected and why.
Director of Rank.dk have access to the information recorded about you. The data manager on Rank.dk is Lars Rank.
We do not store customer data encrypted. We do not transmit customer information is encrypted.
Information provided to Rank.dk transmitted or sold in any way to third parties, and we will record any sensitive personal information. As registered with Rank.dk you always have the right to object to the registration. You also have the right to inspect the information recorded about you. You have these rights by the Privacy Act and queries in this regard should be sent to Rank.dk via email lars@rank.dk.
cookies
Rank.dk use cookies in order to optimize the website and its functionality, thus making your visit as easy as possible for you. You can always delete cookies from your computer, how depends on your browser.
Logstatistics
We use a log statistics at Rank.dk which means that a statistical system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the site is vacated, etc.. Log statistics are only for the purpose of optimizing Rank.dk.

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