Terms, Shipping and Returns

Price and Payment
At Lars Rank Keramiks web shop you can pay with the following credit cards: MasterCard, Visa, Visa Dankort, American Express and Maestro. All prices are in DKK (Danish kroner) and include VAT. We do not charge card fees.The amount is only withdrawn from your card when the item is dispatched.

Reservation of amount

If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
1) We deduct the amount when we send the item, or
2) the money is released according to agreement with your card issuer.
You can read more about the rules for your specific card from your card issuer.

Shipping

Free pick up:
It is free of charge to pick up your order at my store. There are open for pick ups Monday to Friday from 11am to 5 pm and every second Saturday (in even weeks) from 11am to 3pm. We are closed on Sundays and public holidays. The address is: MADE HERE, Wildersgade 23A, 1408 Copenhagen K. Remember that you can first pick up your order once you have received an email stating that it is ready.
If you want to pick up your order at Made Here, you need to enter the code Studio-pickup at checkout to remove shipping costs.

Denmark:
Delivery to a pickup location by Dao365 costs 45 DKK. Delivery to your home address by DAO365 costs 55 DKK. Delivery takes 2 to 4 days.

There is free delivery in Denmark on orders of more than 1000 DKK. 

Europe:
Delivery to the European countries will be operated by UPS, GLS or Post Nord.

Denmark:
Delivery to a pickup location by Dao365 costs 45 DKK. Delivery to your home address by DAO365 costs 55 DKK. There is free delivery in Denmark on orders of more than 1000 DKK.

Europe:
Delivery to the European countries will be operated by UPS, GLS or Post Nord.

Belgium and Sweden:
Free shipping for orders of more than a 2000 DKK.
0 - 1kg: 120,- DKK, 1 - 5kg: 150 DKK, 5 - 10kg: 175 DKK

Poland and Austria:
Free shipping for orders of more than a 2000 DKK.
0 - 1kg: 130,- DKK, 1 - 5kg: 160 DKK, 5 - 10kg: 190 DKK

Germany:
Free shipping for orders of more than a 2000 DKK.
0 - 1kg: 100,- DKK, 1 - 5kg: 130 DKK, 5 - 10kg: 150 DKK

Finland, the Netherlands and Luxenbourg:
Free shipping for orders of more than a 2000 DKK.
0 - 1kg: 130,- DKK, 1 - 5kg: 160 DKK, 5 - 10kg: 180 DKK

France, Italy, Ireland, and Czech Republic:
Free shipping for orders of more than a 2000 DKK.
0 - 2kg: 150,- DKK, 2 - 5kg: 190 DKK, 5 - 10kg: 210 DKK

Bulgaria, Croatia, Estonia, Faroe Islands, Hungary, Latvia, Lithuania, Portugal, Rumænien, Slovakia, Slovenia and Spain:
Free shipping for orders of more than a 2000 DKK.
0 - 2kg: 140,- DKK, 2 - 5kg: 260 DKK, 5 - 10kg: 310 DKK

Cyprus, Greece, Greenland, Monaco:
0 - 2kg: 150 DKK, 2 - 5kg: 300 DKK, 5 - 10kg: 500 DKK, 10 - 15kg: 600 DDK, 15 - 20kg: 850 DKK

Andorra, Gibraltar, Iceland, Norway, Switzerland, Ukraine and Åland islands:
0 - 2kg: 150 DKK, 2 - 5kg: 350 DKK, 5 - 10kg: 550 DKK, 10 - 15kg: 700 DDK, 15 - 20kg: 850 DKK

For the rest of the world:
0 - 2kg: 150 DKK, 2 - 5kg: 575 DKK, 5 - 10kg: 875 DKK, 10 - 15kg: 1300 DDK, 15 - 20kg: 1750 DKK

Delivery
If the item is in stock your order will be sent within 2 business days. But we will do our best to ship it as fast as possible. If the delivery for some reason will take longer you will be contacted by e-mail.

Not Shipping To Your Country?
Send an email to lars@rank.dk telling us where you are, and we will do our best to fulfil your order.

Cancellations
You may cancel your order at any time providing your goods have not already been despatched. To cancel your order email lars@rank.dk quoting your name and the order reference number. If the goods have been despatched then please follow the returns policy as detailed below.

Terms and conditions for the purchase of ceramic courses
There is basically no right of cancellation on our courses, as they take place on fixed dates or periods. However, we offer the right of cancellation on courses under the following conditions:
When you buy a ceramic course online at rank.dk, you are able to get a full refund within 14 days of your purchase, if you change your mind. After 14 days of your purchase you will get a refund deducted 20% in administration fee. 3 weeks before the starting date of the course, no refund will be available. This also applies if you buy the course less than 3 weeks before the course starts, then the 14-day right of withdrawal lapses. But you are welcome to give or sell your spot on the course to someone else. If this is the case, a written notice must be given.

Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.

Returns
You must within 14 days of receipt of your order notify us that you wish to cancel your purchase. Notification shall be given by mail, phone or the like. In your message, make us clearly aware that you want to tap your right. You can also choose to use our standard withdrawal form and send with return. You find it enclosed with your order confirmation or HERE. Do you regret your purchase, or part of the purchase, send goods to: Lars Rank Keramik, MADE HERE!, Wildersgade 23A, 1408 Copenhagen K, Denmark together with a copy of your receipt. The amount will be refunded excluding shipping costs once the item is received. Items can only be returned if they are not damaged and has not been used. We only receive packages that are sent directly to the address.

The cancellation period will expire 14 days after the day you:

1) receive your product

2) get the last good physical possession when it comes to an agreement on several goods that have been ordered in one order and delivered separately 

Your order must be returned to us without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You bear the direct cost of returning the goods. You bear the risk for the goods from the time of delivery till it’s return to us. And you are responsible for ensuring that the goods are packaged securely. Note! We do not accept packages sent. COD (Cash On Delivery). 

Christmas shopping
All orders placed in November and December will be considered as Christmas shopping and these orders can be exchanged after Christmas. Just give a written notice before January 15.

The condition of the goods, when you send it back
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words - you can test the product in the same way as if you tried it in a physical store. If the product is tested beyond what is described above, we consider it as used, which means that you only get part or none of the purchase amount back, depending on the product's commercial value if you wish to cancel your purchase and in certain cases it may mean that you can only get the shipping costs back. To receive the full amount in returned for your purchase. You may do all the same things as you can in a physical store. You must test the product, but do not take it in actual use.

Refund of the purchase amount
If you regret your purchase, you will of course get the amount you have paid us back. In case of an impairment that you are liable to be deducted from the purchase. If you use your right of cancellation, we will refund all payments received from you, including shipping costs, without undue delay and in any case within 14 days from the date we receive notice of your decision to withdraw from this contract. We carry out such reimbursement using the same method of payment that you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the product.

Damaged Goods
When you shop at Rank.dk you have 24 month warranty. I will replace or repair the goods that are damaged during shippingor defective due to manufacturing defects. If the item is damaged due to daily use or normal wear and tear, this is at your own risk. But I will be happy to help with repairs.
How soon should I advertise?
You must complain within "reasonable time" after you have discovered the defect in the product. If you advertise within one months after the defect is discovered, the claim is always timely.
We need the following information when sending items to us:
When you return the product, please state what the problem is as detailed as possible. Note We do not accept packages sent COD. Remember that the product must always be returned in protective packaging, and get a receipt for shipment so that we can reimburse your shipping costs.

Return address:
Lars Rank Keramik
Wildersgade 23A
DK 1408 Copenhagen K.
Denmark

What do we do with your personal information (privacy policy)
When you shop on Rank.dk we need the following information:

• Name
• Address
• Phone number
• E-mail address

We register your personal information for the purpose of delivering goods to you. Personal information registered with Rank.dk and kept for five years, after which the data will be deleted. When collecting personal information through our website, we ensure that it is always done with your explicit consent, so that you are informed of exactly what information is collected and why.
Director of Rank.dk have access to the information recorded about you. The data manager on Rank.dk is Lars Rank.
We do not store customer data encrypted. We do not transmit customer information is encrypted.
Information provided to Rank.dk transmitted or sold in any way to third parties, and we will record any sensitive personal information. As registered with Rank.dk you always have the right to object to the registration. You also have the right to inspect the information recorded about you. You have these rights by the Privacy Act and queries in this regard should be sent to Rank.dk via email lars@rank.dk.
cookies
Rank.dk use cookies in order to optimize the website and its functionality, thus making your visit as easy as possible for you. You can always delete cookies from your computer, how depends on your browser.
Logstatistics
We use a log statistics at Rank.dk which means that a statistical system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the site is vacated, etc.. Log statistics are only for the purpose of optimizing Rank.dk.

If you as a consumer want to complain about your purchase, you must contact (insert email address for relevant person/unit in the webshop). If we do not succeed in finding a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaint portal for Nævnenes Hus.
In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed.
When you shop at an e-mark webshop, you can have your case processed by the e-mark for free - regardless of the size of the amount. Read more here.
If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr

The trading conditions were last updated on 17.04.2024